Policies

Shipping Policy

سياسة الشحن

This Shipping Policy explains how CYRAZ handles shipment-related communication, delivery information and customer support for product inquiries and orders confirmed through official communication channels.

Last updated: 2026

These terms are provided for general website and product inquiry purposes. Specific product, order, cooperation or shipment details should be confirmed with CYRAZ directly before proceeding.

1. Order and Shipment Confirmation

تأكيد الطلب والشحن

Before any shipment arrangement, product details, quantity, destination, shipping method and contact information should be confirmed clearly with CYRAZ.

Shipping availability, estimated delivery time and delivery cost may vary depending on the destination, product type, order quantity and selected shipping method.

2. Delivery Time and Shipping Method

مدة وطريقة الشحن

Estimated delivery times are provided for reference and may be affected by customs clearance, local delivery conditions, holidays, weather, logistics capacity or other factors outside normal control.

CYRAZ will aim to provide clear shipment information where available, but final delivery timing may depend on the logistics provider and destination region.

3. Customer Information

معلومات العميل

Customers should provide accurate recipient name, phone number, email address and delivery address.

CYRAZ may not be responsible for delays or failed delivery caused by incorrect, incomplete or unreachable contact information.

If any shipping information needs to be changed, customers should contact CYRAZ as early as possible before shipment arrangement.

4. Customs, Duties and Local Fees

الجمارك والرسوم المحلية

International shipments may be subject to customs duties, import taxes, local handling charges or other fees depending on the destination country or region.

Unless otherwise confirmed in writing, such charges are generally handled according to local regulations and the shipping arrangement agreed before shipment.

5. Delivery Issues

مشكلات التوصيل

If a package appears damaged, delayed, incomplete or inconsistent with the confirmed product information, customers should contact CYRAZ promptly with photos, videos, order information and packaging details.

CYRAZ will review the information and help support a practical next step based on the specific situation.

Need Help?

Please contact CYRAZ if you have a product or policy question.

If you experience a product issue or need clarification, please contact us first with clear photos, videos or product information. CYRAZ will review the situation and help support a practical next step.

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