Policies
Return & Refund Policy
سياسة الإرجاع والاسترداد
This Return & Refund Policy explains the general process for return, exchange and product issue communication. Customers are encouraged to contact CYRAZ first before taking any return-related action.
Last updated: 2026
These terms are provided for general website and product inquiry purposes. Specific product, order, cooperation or shipment details should be confirmed with CYRAZ directly before proceeding.
1. Contact CYRAZ First
يرجى التواصل أولاً
If you have a product issue, delivery concern, missing part, wrong item or other question, please contact CYRAZ first with clear information.
To help us review the situation, please provide photos or videos, product details, packaging information and a short explanation of the issue.
2. Return Eligibility
شروط الإرجاع
Return eligibility may depend on the purchase channel, product condition, packaging condition, order type, product category and the timing of the request.
Products should generally be unused, complete, clean and kept with original packaging and accessories where applicable.
3. Items That May Need Additional Review
حالات تحتاج إلى مراجعة إضافية
4. Review and Resolution
المراجعة والحل
After receiving the necessary information, CYRAZ will review the situation and communicate a practical next step where appropriate.
Possible next steps may depend on the product, order arrangement, issue description and available supporting information.
5. Refund Processing
معالجة الاسترداد
Where a refund, replacement or other solution is confirmed, the processing method and timing may depend on the original purchase channel, payment method and agreed arrangement.
Customers should not send products back without prior communication and confirmation from CYRAZ.
Need Help?
Please contact CYRAZ if you have a product or policy question.
If you experience a product issue or need clarification, please contact us first with clear photos, videos or product information. CYRAZ will review the situation and help support a practical next step.